Reconnect & Collect

We have been delighted by the great response to our digital services in recent months and are very proud to have maintained free access to a wide range of materials and resources during this difficult time, but we know our customers have really missed visiting our libraries and borrowing physical books.

It is our absolute priority to ensure we keep our customers and staff safe. While we put measures in place to ensure we can progress towards normal opening conditions and in line with Scottish Government guidance we will be initially partially reopening with a Reconnect & Collect Service at

Central Library from Tuesday 1st September
Broughty Ferry Library
from Tuesday 22 September
Lochee Library
from Tuesday 22 September
Blackness Library
from Friday 25 September

How does it work?

Until we can welcome you back into the library to browse the shelves and make your own selections library staff will choose up to 10 books on your behalf. While placing reservations for specific items will not be possible at this time library staff will make every effort to choose items in response to the reading preferences you indicate at the booking stage. Items will be available for collection two working days later.

There are two ways to contact us and arrange your collection

By phone – call us, using the numbers below, during the opening hours advertised below. A member of library staff will take your details, discuss which kind of books you like and arrange a collection slot.

Central Library
01382 431539

Broughty Ferry Library
01382 436919

Lochee Library
01382 431835

Blackness Library
01382 435936

Via the website – using the links below, complete the adult or children's form as required. A member of library staff will then contact you on the number you provide to arrange your 15 minute collection slot.

 

Books for Adults Books for Children

 

You can be assured all stock selected will be handled safely in accordance with current government guidance. Any returned items will be quarantined for a period of 72 hours before being included in selections to ensure you can be confident infection control requirements are met.

Collecting Your Order

All libraries will have entry and exit doors clearly marked. There may be a short wait before you can come in but appropriate social distancing measures have been put in place to ensure your safety.

As recommended by the Scottish Government a face covering should be worn when entering the building.

We regret we cannot admit customers without a pre-booked appointment or at a different time from that which has been arranged. If you miss your appointment please contact your chosen library using the numbers below to rebook.

Central Library
01382 431539

Broughty Ferry Library
01382 436919

Lochee Library
01382 431835

Blackness Library
01382 435936

Worried about travelling to the library?

Our Outreach Service may be able to help. Let us know on 01382 431539 during advertised opening hours and someone from their team will contact you.

We look forward to selecting books for you and reconnecting you to the library.

Reconnect & Collect FAQs

We've answered your questions below, but if you have any further queries, please call us on 01382 431539.

Reconnect & Collect is a new service we have introduced to allow library members to borrow books while we partially reopen our libraries. You tell us what kind of books you like to read and we will carefully select up to 10 suitable books. We will then give you a call to arrange a collection time where you can pick up your bag of books from the library.

Simply fill in the appropriate form using the links below or call using the number for your chosen library during opening hours. We will give you a call on the number provided you arrange a suitable collection time.

 

Books for Adults Books for Children

Central Library
01382 431539

Broughty Ferry Library
01382 436919

Lochee Library
01382 431835

Blackness Library
01382 435936

No, unfortunately our regular book request service is not available during this partial reopening period. We can't guarantee your selection will include books by your favourite authors but if you indicate when you place your order those you would like included where possible (or those you'd rather we avoid) we will do our very best to provide the closest possible match in your selection.

We will contact you to arrange a suitable time on the number you provide but we aim to have your items available two working days after we process your request.

When you arrive during your allocated 15 minute collection slot you will be met at the entrance to the library where physical distancing will be maintained. If you are visiting Central Library, please go to the Victoria Road entrance. We are carefully controlling the number of customers visiting at any time but please be aware there may be a short delay before you can enter.

In accordance with current Scottish Government regulations you are required to wear a face covering when entering the building.

You will be asked to confirm your name and postcode. It is not essential to bring your library card.

If you have joined the library online during the closure period please bring one form of ID with you and we will be able to issue your library card to you during your visit.

All visitors are required to sanitise hands when entering the library.

Please follow the social distancing guidance displayed and maintain 2 metre distance from others.

No, while we prepare the library for full public access according to Scottish Government guidance you will only be admitted to the Reconnect & Collect area immediately inside the Victoria Road entrance. Once you have collected your books we ask that you please leave the area promptly to allow the next customer to be admitted.

As other services become available updates will be posted on our website http://www.leisureandculturedundee.com/library

No. While the library is partially open for Reconnect & Collect only access to public toilets will not be possible.

Yes. We have introduced a range of protective measures according to current Scottish Government and public health guidance to keep our customers and staff safe including the introduction of social distancing measures, sanitisation stations and use of recommended PPE.

Yes. Due to the scheduled nature of the service we will only be able to admit customers to the building at their pre-booked appointment time.

Your books will be issued for 3 weeks. They can be renewed in the usual way by visiting our online catalogue https://dundee.spydus.co.uk/cgi-bin/spydus.exe/MSGTRN/WPAC/HOME
or by calling 01382 431539 during advertised opening hours.

Yes. Until our libraries reopen for browsing we will be happy to make other selections for you.

If you contact us directly on 01382 431539 and let us know you have already used the service we will be able to work from your original order form (or make any amendments you may suggest) before making another selection for you and arranging a suitable collection time. 

Yes, there will be a returns box available in the collection area where you can return any books you have finished with during your Reconnect & Collect appointment. These books will be quarantined for 72 hours before library staff can remove them from your account but no fines will be charged.

While we are happy for you to hold on to books until we reopen for browsing if you would like to arrange an appointment to return your books before then call 01382 431539 to arrange it.

Central, Lochee, Broughty Ferry or Blackness Libraries.

Regular service updates are posted on our website http://www.leisureandculturedundee.com/library

No, it's not essential to bring your card. Staff will ask you to confirm your name and postcode when you arrive.

Unfortunately late arrivals cannot be admitted due to the scheduled nature of the service. But don't worry – just call 01382 431539 during advertised opening hours and a member of staff will rebook your collection at a new suitable time.

Yes, your order can be collected on your behalf by an adult aged over 16. Just let us know who will be collecting for you when you book and ensure they can confirm your postcode when they visit to ensure we issue the correct order. Please note, only one member per household will be admitted to the library for collection with the exception of those with carers and those with children aged under 16.

You do need to be a member but joining is simple. Visit our website to join online https://dundee.spydus.co.uk/cgi-bin/spydus.exe/MSGTRN/WPAC/JOIN or call us on 01382 431539 during the advertised opening hours.

Bring one form of ID with you when you visit and we will issue your membership card to you with your books.

Our Outreach Service may be able to help. Let us know on 01382 431539 and someone from their team will contact you.

Should this happen prior to collection we ask that you please cancel your appointment by calling 01382 431539 during advertised opening hours.

Should this happen after collection please inform us immediately by calling the same number to allow contact tracing.

Service Timetable

 

Central Library

Monday 10.00 – 1.00 2.00 – 5.00
Tuesday 10.00 – 1.00 2.00 – 6.00
Wednesday 10.00 – 1.00  
Thursday 10.00 – 1.00 2.00 – 5.00
Friday 10.00 – 1.00 2.00 – 5.00
Saturday 10.00 – 1.00  

 

Blackness, Broughty Ferry and Lochee Libraries

Monday 10.00 – 1.00
Tuesday 2.00 – 5.00
Wednesday 10.00 – 1.00
Friday 2.00 – 5.00

 

Service updates are regularly posted on our website http://www.leisureandculturedundee.com/library

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