Privacy Policy

Leisure & Culture Dundee (L&CD) is a Scottish Charitable Incorporated Organisation SC042421 established by the Office of Scottish Charity Register (OSCR) in July 2011.  It is an independent Scottish Charity which provides leisure, sport, cultural and library services in Dundee.  

L&CD takes the privacy of your information very seriously. This privacy policy explains how we use any personal information we collect about you when you use this website or access our services.

Topics:

• What information do we collect about you?
• How will we use the information about you?
• Marketing
• Access to your information and correction
• Visitors to our website
• Using our online services
• People who make a complaint to us or make an enquiry
• Enquiries under the General Data Protection Regulations 2018
• Enquiries under the Freedom of Information (Scotland) Act 2002
• Other websites
• Third party agreements
• Use of CCTV in our Venues
• Changes to our privacy policy
• How to contact us

What information do we collect about you?

We collect information about you when you register with us.  We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions.  Website usage information is collected using cookies. For more information about our cookies policy click here.

How will we use the information about you?

We collect information about you to process your membership applications, verify your identity, manage services to your account, and, if you agree, to email you about other L&CD services we think may be of interest to you.

We will not share your information for marketing purposes with any organisation outside L&CD.

Marketing

We would like to send you information about events, activities and services of L&CD which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.

You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other areas of L&CD.

If you no longer wish to be contacted for marketing purposes, please let us know.

Access to your information and correction

You have the right to request a copy of the information that we hold about you.  If you would like a copy of some or all of your personal information, please contact us online or write to us at the address below.

The right to erasure – you have the right to ask us to delete personal information where:

• you think that we no longer need to hold the information for the purposes for which it was originally obtained
• we are using that information with your consent and you have withdrawn your consent. Please note that in general we do not rely on consent as the legal basis for processing your personal information
• you have a genuine objection to our use of your personal information
• our use of your personal information is contrary to law or our other legal obligations

Visitors to our website

When someone visits www.leisureandculturedundee.com simply to browse the site or to find out information held on the site or to link to any of the microsites also controlled by Dundee City Council from www.leisureandculturedundee.com or for any other reason we collect standard internet log information and details of visitor behaviour patterns.

We do this to find out things such as the number of visitors to the various parts of the site.
We collect this information in a way which does not identify anyone.
We do not make any attempt to find out the identities of those visiting our web-site except as provided below.

If we do want to collect personally identifiable information through our website, we will make this clear. We will tell you when we are collecting personal information and will explain what we intend to do with it.

You will not have to give us this information if you do not wish to do so but that may mean that you will not be able to use parts of the site or benefit from some or all of the online services that we offer.

Using our online services

We will tell you when we are collecting personal information and will explain what we intend to do with it.

If you do not wish to provide such then you should not proceed to use the online service.

You will not have to give us any information if you do not wish to do so but that may mean that you will not be able to use parts of the site or benefit from some or all of the online services that we offer.

We will use the information that we ask you for and that you agree to provide to us for the purposes of delivering the service that you have requested.
We have to hold the details of the people who have requested the service in order to provide it and for other closely related purposes. For example, we might use information about people who have requested a service to carry out a survey to find out if they are happy with the level of service they received.

People who make a complaint to us or make an enquiry

When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.

We will only use the personal information we collect to process the complaint and to check on the level of service we provide.
We may compile and publish statistics showing information like the number of complaints we receive, but not in a form which identifies anyone.

To see how we handle complaints please click on the following link Complaints Procedure.
Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.

Enquiries under the General Data Protection Regulations 2018

To view how we deal with our obligations under the data protection legislation please view our Data Protection Policy.

Enquiries under the Freedom of Information (Scotland) Act 2002

To view how we deal with our obligations under the Freedom of Information law please view our Freedom of Information page.

Other websites

Our website contains links to other websites.  This privacy policy only applies to this website so when you link to other websites we recommend that you read their own privacy policies.

Third Party Agreements

To deliver services to you we need to use third party providers who have access to your data strictly for the purpose of enabling you to access services.  They do not have permission to use your data for any other purpose. 

Use of CCTV in our Venues

Policy under review.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page.  This privacy policy was last updated in May 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

Online or write to us at:

Judy Dobbie
Acting Director, Leisure & Culture / Acting Managing Director L&CD
Leisure and Culture Dundee Headquarters
Central Library, The Wellgate
Dundee DD1 1DB