Football FAQ's

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Booking Process

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In order to book your child in to class, your child will need a Leisure and Culture Dundee Account. Bookings for our sessions are done online. - Select: https://leisuredundee.leisurecloud.net/Connect/mrmlogin.aspx and then enter the login details for your child’s account or select ‘Sign Up Now’ to create an account.

When creating an account, please enter the following details:

• Full Name (Childs)
• Date of Birth (Childs)
• Email Address (Parents/Guardians)
• Address (Childs/Parents/Guardians)
• Phone Number (Parents/Guardians)
• Any Medical Information (Childs)

Select ‘Pay as you Go’ and then ‘Next’

Select 'Forgotten Password' and enter your email address to receive forgotten password email.

Follow instructions to set password. Your account ID number will be the 6 digit number at the top of the email.

Log into Connect System

Select ‘What’s on at’ and then select the centre your child wishes to attend

Then select the calander and select the date of the next class

Select the class you wish to attend and follow the booking information.

Football sessions at these venues are paid for by the block and in advance of the first class, this ensures your child’s place in the class and that you have priority rebooking each term. If there are no places available, your child’s name will be added to our waiting list, and you will be contacted as soon as a space becomes available.

If you are looking to create an account for more than one child, the same email address can be used for the different accounts, however, please ensure the passwords are different.

 

Rebooking Process

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Children that are participating in our classes are given a priority period in order to rebook for each term. Parents will receive an email notifying you of the 2-week rebooking period, how much the term costs and details of how you can pay. Once you have paid for the next term, you have secured the place for your child and nothing else needs to be done. It’s as easy as that. Please make sure we have your most up-to-date email, so you don’t miss the information! For those who miss the 2-week priority period, your child be removed from class.

 

Waiting List

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Our classes are sometimes extremely popular, in these cases, we will operate a waiting list.

Our process is as follows:

• Please email football@leisureandculturedundee.com to enquire about a space within the class. If the class is full, your child will be added to a waiting list.
• Your child’s name will be added so, once a place has become available our Football Coordinator will contact you to offer a place.
• Please confirm if you want the place by returning the email/phone call and/or by paying via your child’s online account.

 

General

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• Children should be respectful of other facility users and refrain from running throughout the building.
• Any child that has an injury, that will prevent them from fully taking part, are asked not to attend.
• Suitable clothing must be worn to the class. This should be comfortable and be appropriate for the activity. Football strips can be worn but are not a necessity. Suitable indoor (or outdoor) footwear should be worn, depending on the class location.
• To prevent disruption during the class, please ensure your child has been to the toilet before the class begins.
• Football is thirsty work! Players should bring a bottle of still water or diluting juice with them to class
• Players must follow instructions from the coaches and must be respectful of the coaches and their peers throughout the class. Failure to act in an appropriate manner may result in the participants removal from the class
• Younger / older siblings of those taken part must remain seated. Due to limits on space, they should not be running around our halls / pitch set up, whilst the sessions take part.
• Parents are required to remain at the session for children aged 3 to 4 years.
• Children aged 5 to 8 years must be dropped off and collected by a responsible adult over the age of 16, and will not be allowed to leave the venue unaccompanied.
• Children aged 9 to 12 years have the option to walk home by themselves, however this must be agreed with the coaches in advanced, and a signed letter by a parent/guardian must also be completed.

 

FAQs

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