Coronavirus Update

Urgent Update: Closure of Leisure & Culture Dundee Facilities

Following the recent announcement regarding the closure of all Leisure & Culture Dundee facilities, we wanted to take a moment to answer some of the frequently asked quesions you may have regarding our services.

Tuesday 17th March 16:37

To slow the spread of COVID-19 (coronavirus) the general public are being advised to stay at home as much as possible and avoid unnecessary social contact.

The health and safety of our visitors and staff is our number one priority. We have taken the difficult decision to close all our Leisure & Culture Dundee venues to the public temporarily from normal closing times this evening and will be reviewing our service delivery over the coming days. All our activities, events and programmes have also been suspended.

We continue to monitor the situation closely and are following national guidance. We will provide regular updates via our website and social media channels.

We appreciate your understanding at this time.


Friday 3rd March 15:07

We know some of our customers rely on our libraries for their hearing aid batteries. If you need hearing aid batteries, NHS Tayside Audiology Department ask that you get in touch with Kings Cross Hospital and your hearing aid batteries will be posted out to you.

Kings Cross Hospital, Audiology Dept
Tel: 01382 596965


Tuesday 31st March 13:30

Universal Credit

Information about coronavirus and claiming benefits is available at https://www.understandinguniversalcredit.gov.uk/coronavirus/

It is recommended that anyone who has internet access use Universal Credit online application. https://www.gov.uk/universal-credit

DWP can process universal credit claims over the phone through the Universal Credit Service Centre for those without internet access.

Universal Credit helpline

Telephone: 0800 328 5644

Welsh language: 0800 328 1744

NGT text relay – if you cannot hear or speak on the phone: 18001 then 0800 328 5644

Textphone: 0800 328 1344

Monday to Friday, 8am to 6pm

Find out about call charges

Welfare Rights

Dundee City Council advice line is still operating if individuals are looking for benefits advice. This is the same number for the Scottish Welfare fund who process crisis and community care grants. The caller is required to select the option they are looking for.

01382 431188 and select the correct service as detailed below:

For Scottish Welfare Fund press 1

For Council Advice Services press 2

For DEEAP Energy Advice press 3

Macmillan Cancer Support

We can send out information electronically for anyone who needs information and also signpost to the improving cancer journey team who are providing telephone support for individuals affected by cancer in Dundee.

Macmillan Support Line 0808 808 00 00

Open Monday to Friday, 9am - 5pm.

https://www.macmillan.org.uk/cancer-information-and-support

Email: macmillan.library@leisureandculturedundee.com

If you have queries relating to Universal Credit and the Macmillan information and Support Service

Email: opportunities@leisureandculturedundee.com


Monday 30th March 09:41

Dundee Blood Donor Centre - Temporary change of venue: 31st March onwards

From Tuesday 31st March, Dundee Donor Centre sessions will temporarily move to Marryat Hall City Square, Dundee DD1 3BB. This decision has been made to make donating easier for city centre donors during Covid-19. To book your appointment, call us on 0345 90 90 999 (Monday to Friday, 9am – 5pm), or email nss.snbtsenquiry@nhs.net. Appointments are available from six weeks in advance of the session until 4pm the day before.


Wednesday 25th March 10:48

Golf courses update

We have had a number of enquiries asking about golf and we would like to reiterate that our golf courses are currently closed to the public. In its latest measures to contain the spread of Coronavirus (COVID-19), the Government has announced that everyone must now stay at home except in exceptional circumstances. There is a ban on the gathering of two or more people and Police Scotland are permitted to enforce these measures. We echo the words of Scottish Golf that while golf is an outdoor sport that allows players to exercise in the fresh air, the message to all of us is clear, we must stay home and play our part in containing the spread of COVID-19.


Thursday 19th March 21:21

As you will probably be aware, all Leisure and Culture Dundee facilities, including the Dick McTaggart Regional Gymnastics Centre is closed to the public in order to help slow the spread of COVID-19 (Coronavirus). This includes the gymnastics / trampoline coaching programme, family fun sessions and birthday parties.

At this stage we do not know how long the centre will be closed for, however updates will be available on the Leisure and Culture Dundee website and social media channels.

If you have a birthday party booked on or before 28th April 2020, you will be contacted to ask if you would like to re-arrange later this year or on the corresponding date next year (both subject to availability) or to arrange a full refund for the amount you have paid. We will aim to process these in the date order of the parties.

We will not take any new bookings for a birthday party at this stage so that we are in a better position to re-schedule any cancelled parties if that's the chosen option.

Those of you currently in the gymnastics and trampoline programme will have been contacted separately.

We appreciate this is a challenging time for everyone and appreciate your understanding at this time.


Thursday 19th March 10:35

In light of COVID-19 and advice from the Government the Caird Hall is currently closed to the public.

Our staff are working with Promoters to bring you information on forthcoming Shows asap.

The following Shows are to be postponed:

  • VERDI - Requiem DCU/St. Andrews moved to Sunday 15 November 2020
  • What's Love Got To Do With It moved to 27 July 2020
  • Walk Right Back - new date tbc
  • Paul Heaton & Jacqui Abbot moved to 26 October 2020
  • Seven Drunken Nights - new date tbc

Original Tickets are valid for the new dates.
All Concerts planned in March & up to and including 29 April are cancelled and the Box Office staff are working hard to refund all customers.


Wednesday 18th March 12:25

Below is a list of all Leisure & Culture Dundee Facilities affected by the current closures:

  • Olympia
  • Lochee S/L Centre
  • Sports Centres
  • McTaggart Gymnastics Centre
  • St Paul's Community Facilities
  • Grove Community Facilities
  • St John’s Community Facilities
  • Craigie Community Facilities
  • Baldragon Community Facilities
  • Braeview Community Facilities
  • Harris Community Facilities
  • St Andrews Community Facilities
  • Craigowl Community Facilities
  • Fintry Community Facilities
  • Dundee Ice Area
  • Caird Park Golf Course
  • Wildlife Centre
  • Ancrum Outdoor Centre
  • Regional Performance Centre Dundee
  • Menzieshill Community Hub
  • L&CD HQ Offices
  • Caird Hall
  • Dundee City Box Office
  • Burgh Halls
  • McManus Galleries
  • Broughty Castle
  • Mills Observatory
  • Central Library
  • Ardler Library
  • Arthurstone Library
  • Blackness Library
  • Broughty Ferry Library
  • Charleston Library
  • Coldside Library
  • Douglas Library
  • Fintry Library
  • Hub Library
  • Kirkton Library
  • Lochee Library
  • Menzieshill Library
  • Whitfield Library

Wednesday 18th March 14:36

All our existing activities and events across Leisure & Culture Dundee have now been suspended at the moment until the end of April. Our facilities remain closed to the public temporarily and we will continue to review our service delivery over the coming days. We understand and share the disappointment that many of you might feel and can assure you that this decision has not been taken lightly.

We hope to reschedule much of our programme and will provide refund information for paid bookings in due course. We appreciate your understanding at this time.


Monday 16th March 09:40

Science Saturday: Physics at the Mills due to be hosted by the University of Dundee at Mills Observatory on March 21 12.30-15.00 has been cancelled. We apologise for any inconvenience caused.


Friday 13th March 12:05

The Joint Response Group can confirm the decision of the Scottish FA Board to suspend ALL domestic professional and grassroots football under the jurisdiction of the Scottish FA until further notice. This includes Fun Four’s at the RPC and all after school football classes.

The UK's Elite League ice hockey competition has been cancelled for the rest of the 2019-20 season amid the coronavirus outbreak which includes all Dundee Stars matches at Dundee Ice Arena

https://spfl.co.uk/news/coronavirus-joint-response-group-update-46618


Following on from the recent Coronavirus outbreak, we wanted to assure you we are and will continue to closely monitor the information and advice released by the Government and Public Health Scotland, with regards to the spread and containment of the virus (COVID-19).

We ask you to help us maintain a clean and healthy space by paying attention to personal hygiene, particularly in respect of frequent and thorough washing of hands and the immediate and safe disposal of used tissues. If you are using our machines, equipment or mats in gyms, then please continue to wipe and sanitise before and after use.

If you feel unwell or have any of the symptoms regardless of visiting any of the countries being monitored please refer to NHS guidance (https://www.nhs.uk/conditions/coronavirus-covid-19/) and please do not attend our venues.

We will continue to closely monitor all available information and act accordingly.

For more information, familiarise yourselves with the most up to date information by checking the website of Health Protection Scotland


Frequenty Asked Questions

Following the recent announcement regarding the closure of all Leisure & Culture Dundee facilities, we wanted to take a moment to answer some of the questions you may have regarding our services.

Leisure & Sport

There’s no need to freeze or cancel your membership during this time, we will automatically be freezing all payments for all membership types whilst our facilities are closed.

Your health and safety is our number one priority at this time so we are offering members free access to a number of workout alternatives:

Check out the Leisure & Culture Dundee Facebook (@leisureandsportdundee) and Instagram (@lacdundee) pages where our instructors will be sharing home workout ideas and streaming live classes you can join from the ease of your own home. The live content will be delivered as long as it remains safe to do so and we have instructors available.

Visit our Blog via the news section of the Leisureactive App for useful tips on staying active during this time.

Our partners at Les Mills are offering all of our member’s access to their iconic programs via Les Mills On Demand absolutely free! Just head to LesMills On Demand. These workouts will remain available as long as the Coronavirus continues to cause disruption to your membership.

We’ll simply roll your payments over – So if you have paid for 3 or 12 months in advance your pre- paid membership will just resume when our facilities reopen and run for the duration of your contract.

It seems unfair for members to miss out on the full 12 months’ worth of discount so we’ll be extending the offer into 2021. Again, all payments will resume when our facilities reopen and you’ll receive the outstanding months at the discounted rate until the end of your contract.

This is an ever evolving situation and we will update our webpage, social media pages and Leisureactive app with any new information.

There is no need to do anything or inform anyone as we will automatically be freezing all payments for all membership types until we re-open the facilities.

 

The McManus: Dundee's Art Gallery & Museum

Our enquiry service has been temporarily suspended while we work to support our staff to establish homeworking. We hope to reinstate a limited service as soon as possible.

Full security and environmental monitoring procedures remain in place. We will be in touch with all lenders individually over the weeks ahead.

 

Camperdown Wildlife Centre

Although Camperdown Wildlife Centre is currently closed to the public, the dedication of our zookeepers remains firmly in place and the day to day management of our animals’ welfare is second to none. As with every changing season our animals require appropriate care and with the coming arrival of spring, this year is no different. At this time, the zookeepers are busy working with our animals providing new nest materials, replacement perching, exact diet preparation, cleaning and enrichment additions to make sure that all of our animals are healthy and comfortable.We can't wait to welcome visitors back once we re-open.

 

Libraries

We know some of our customers rely on our libraries for their hearing aid batteries. If you need hearing aid batteries, NHS Tayside Audiology Department ask that you get in touch with Kings Cross Hospital and your hearing aid batteries will be posted out to you.

Kings Cross Hospital, Audiology Dept

Tel: 01382 596965

Please keep these in your care until we provide updated information on reopening. Look out for updates on our website

www.leisureandculturedundee.com

No, you will not incur any overdue fines.

Yes, please follow the link below and log in with your library card number and pin and books will be renewed for an extended period.

https://dundee.spydus.co.uk/cgi-bin/spydus.exe/MSGTRN/WPAC/HOME

Requested items which are available for collection will be held for you until services resume. Please disregard any collection date you may have received.

The Library provides a wide array of digital offerings, including e-books for borrowing on our, Databases and access to a multitude of online resources.

http://www.leisureandculturedundee.com/library/e-reading

If your child has an online library account we have a wide range of material suitable for all ages on our digital platforms including comics. We also offer  @BorrowBox for free ebooks and audiobooks

http://www.leisureandculturedundee.com/library/e-reading

While our facilities are closed to the public, we are answering telephones, responding to emails/email forms, and processing online library card applications. These services will be limited by staff availability, thank you for your patience.

Use our email or contact numbers listed on the website

http://www.leisureandculturedundee.com/library/find-library

All of our groups and activities are currently suspended. Look out for updates on our website

http://www.leisureandculturedundee.com

No, all services are currently suspended. Look out for updates on our website

http://www.leisureandculturedundee.com/library

No, all services are currently suspended. Look for updates on our website

http://www.leisureandculturedundee.com/library

Our website will have the most up-to-date information. It is being updated continually as circumstances and staffing availability change. We announce many changes on our Facebook and Twitter pages as well. Our social media pages are open for all to view, no account or sign-in required.

While our facilities are closed to the public, we are answering telephones, responding to emails/email forms, and processing online library card applications. These services will be limited by staff availability.

I’ve forgotten my PIN number, what do I do?

Call us and we’ll help you create a new PIN. We’ll be taking telephone calls on a limited schedule during our closure.

Yes! Visit our Library Card page for information about how to sign up for a library card online. 

https://dundee.spydus.co.uk/cgi-bin/spydus.exe/MSGTRN/WPAC/JOIN

While our facilities are closed to the public, we will still be answering phones and email, and processing online library card applications. These services will be limited by staff availability, thank you for your patience.

Yes! This is a great time to check out all our digital services for e-learning ,e-newspapers and e-magazines as well as reference databases

http://www.leisureandculturedundee.com/library/eresources

Staff are unable to process holds on items in our branches while we are closed, so to avoid a backlog, we are temporarily disabling holds on physical items. However, you can still access and place holds on e-books and e-audiobooks.

 

Cultural Services

VACMA applicants who returned their signed letter of agreement prior to the closure of The McManus on Wednesday 18 March will receive their grant payment though it may be slightly delayed.

Those applicants who have not returned their signed letter of agreement should send it as soon as practical. We do not know when payment will be made to these applicants but will endeavour to forward this information when we have it.

 

Dundee City Box Office

Yes, you will receive a refund in due course. The latest information is available at www.dundeebox.co.uk

Dates will be confirmed once finalised with the promoters/venues. The latest information on postponed shows is available at www.dundeebox.co.uk

All Concerts planned in March and up to and including 29 April 2020 are cancelled and the Box Office staff are working hard to refund all customers. Some other shows have been postponed or rescheduled. Our staff are working with promoters to bring you information asap. The latest information is available at www.leisureandculturedundee.com/culture/caird-hall

Please contact your point of purchase direct to make the request.

If you have booked tickets online during the closure and opted for your tickets to be mailed, there will be a delay until staff return to the office. Tickets will be issued as a priority once the office is reopened.

 

Golf Dundee

We have had a number of enquiries asking about golf and we would like to reiterate that our golf courses are currently closed to the public. In its latest measures to contain the spread of Coronavirus (COVID-19), the Government has announced that everyone must now stay at home except in exceptional circumstances. There is a ban on the gathering of two or more people and Police Scotland are permitted to enforce these measures. We echo the words of Scottish Golf that while golf is an outdoor sport that allows players to exercise in the fresh air, the message to all of us is clear, we must stay home and play our part in containing the spread of COVID-19.

At the moment, greenstaff are allowed to carry out security checks and essential maintenance.

This is a difficult question to answer as the length of the lockdown will have an effect on how long it takes to get the courses playable. We will aim for this to be as short a time as possible. As soon as the greens, tees and fairways are 'playable' we aim to open the courses. With other areas such as bunkers, rough etc. coming into play as they are worked on.

Need this in a different language?