Caird Hall: FAQs

 Contact Details

Dundee Box Office
16 City Square
Dundee
DD1 3BG
 Email: dundeebox@leisureandculturedundee.com
 Tel: 01382 434940

 Frequently Asked Questions

  • Q. I’ve lost my tickets, what can I do?
    A. Call the Box Office as soon as possible, using the Contact Details above. Provide as much information as possible e.g. date of purchase, the method e.g. phoned / in person etc
  • Q. Can I cancel / exchange my tickets?
    A. We regret tickets cannot be exchanged or refunded unless in the event of a cancelled performance.
  • Q. Do I need ID to collect my tickets?
    A. Yes, you will need to present the credit or debit card used to purchase the tickets. This is to protect both you and ourselves from potential credit card fraud.
  • Q. What does ‘Doors open 7.00pm’ mean on my ticket?
    A. The promoter of the concert has decided that customers will be permitted access to the venue no earlier than 7.00pm. It does not mean the performance will start at 7.00 pm.
  • Q. What happens if I’m late?
    A. If you arrive late for a performance you will be admitted at an appropriate break which may in some cases be the interval.
  • Q. Can I book concessions / wheelchair tickets online?
    A. In order to provide the best service we ask that all customers seeking to purchase concessions / wheelchair tickets. Please contact the Box Office using the Contact Details above, to ensure that the correct tickets are supplied.
  • Q. What time will the concert end?
    A. As with all live events this answer is dependant on the start time on the night as there can be delays. It may be possible to provide a more accurate answer after 2 pm on show day. Please call the Box Office using the Contact Details above.
  • Q. Where are the toilets?
    A. There are toilets for all on both the stalls and the balcony levels on the north side of the building.
  • Q. What time do doors open for a concert?
    A. In some cases a doors open time is printed on the ticket and this will be the actual time the doors will open for access. For all concerts where a performance time is stated on the tickets then doors will be open 45 minutes prior to this.