Preparing to Re-open

All information on this page is correct as of 9th September 2020, this will be updated as and when new information is available.

 

WHAT TO EXPECT WHEN RETURNING TO THE CENTRE

We have been working hard behind the scenes in preparation for the re-opening of our leisure and sports facilities to create a safe environment for you to visit. In order to do this we have made some changes to how we do things.

Our number one priority is keeping our employees and members safe and healthy whilst keeping our centres as fun and as friendly as they always have been. That's why we're introducing new cleaning procedures and social distancing measures guided by QLM, UK Active and the Scottish Government.  

Please take a few minutes to read through this guide which outlines all the information on the necessary changes we've made around our facilities.

GENERAL CHANGES

  • A face covering must be worn in the communal areas, except where an exemption applies (as defined in the legislation), once you have reached your destination (group exercise class or gym/swim session) you can remove your mask. If you wish to wear a mask to train in the gym/group exercise class then please do, however, we will not be enforcing the wearing of masks during physical activity.
  • When you first enter the centre there will be hand sanitisation stations which we request that ALL customers use.  Additional hand sanitiser units have been positioned in key areas across the centres.
  • You will need to keep your membership card handy for tapping/swiping into your session.  To minimise contact, you will be asked to tap/swipe this yourself.
  • There will be clear signage showing the routes you are required to take around the centre and any areas that are out of use.
  • For Gym/Class Users - Please note that changing rooms and showers will be unavailable until further notice. Members are asked to shower and change at home. We would also request that members only bring what you need for your workout, please note that gym towels are not allowed.
    For Pool Users - Cubicles and lockers are in operation (but it is preferred that you come 'beach ready'). Please use social distancing if using cubicles and/or lockers. At present showers are not available..
  • We will have members of staff on hand but please remember to respect the social distancing rule when requesting assistance from our team members
  • Our gym equipment is spaced out to allow 2m distancing at all times. 
  • There may be some areas that are being utilised for different things such as the activity rooms used for gym equipment and the sports halls used for group exercise classes. We may also be using different centres for certain activities to ensure social distancing measures are met (e.g. Menzieshill Community Hub for Group Exercise Classes).
  • You will see social distancing signs around the centre, including one-way systems where possible; you will be entering and exiting the building from different doors.
  • Saunas and the steam room are unavailable during this stage of re-opening.
  • Please ensure that you arrive with a full water bottle for your workout as water fountains have been placed out of order.

 

Our Health Commitment Statement

Your health is your responsibility and we want to support you in becoming active through the activities on offer within our facilities and with this in mind Leisure and Culture Dundee have carefully considered what we can reasonably expect of each other.

Read the statement

 

ON ARRIVAL

Please ensure you arrive for your allotted time slot on time, no more than 5 minutes early.  If you do arrive early please wait in your car or outside the centre.  Late entrants to gym/swim sessions will still be required to leave at the end of the 60 minute session and will not be permitted to stay longer.  This allows time to clean and tidy the area before the next session and allows as many people as possible to use the facility each day.

A face covering is required in communal areas, except where an exemption applies (as defined in the legislation).

Use hand sanitising stations. You'll find these before you reach reception and throughout the centre.

Follow the social distancing signs. Keep to the one-way system and try to stay at 2m apart from others.

 

CLEANING

CLEANING, SANITISING & DISINFECTING

We have implemented an enhanced cleaning regime throughout the centres following on from guidelines from QLM, UK Active and the Scottish Government.

We have increased our in-house cleaning; there will be a thorough clean at the beginning and end of each day and gym equipment will be sanitised at regular intervals throughout the day. All staff have had training and they'll be using a three-step cleaning process including a detergent, followed by a disinfectant and misting.  

It is essential that members clean down each machine before and after use – equipment may not be shared unless it has been cleaned between uses.

Hygiene stations are available in all high-touch areas offering hand sanitiser, a sanitiser spray and blue roll for cleaning the machines/equipment before and after use.  Please only use the wipes and paper towels provided and dispose of them after each use.

Members are encouraged to bring their own mats for stretching/core workouts and classes however there will be mats available. We ask that all mats are fully sanitised before and after each use.

TRACK AND TRACE

We are following the Scottish Government guidelines and collecting track and trace information from non-members to ensure that we have a way of contacting everyone who has entered our facilities should someone contract the Virus.

THE CENTRES

The following centres are open for gym, swimming and/or group exercise classes;

Olympia Leisure Centre – Gym/Training pool

Lochee Swimming & Leisure Centre* – Gym Only

Dundee International Sports Centre (DISC) – Gym & Group Exercise

Douglas Sports Centre – Gym & Group Exercise

Menzieshill Community Hub – Group Exercise Only

*Date to be confirmed for swimming

 

BOOKING

BOOKING A GYM SESSION

All gym sessions will be 60 minute slots and MUST be booked in advance. You will no longer be able to just walk in to the centre for your workout.  You can book your session online via Connect (our online booking system), on the Leisureactive app or by telephoning the reception desk at the centre you wish to visit. 

  • All members can book gym sessions 8 Days in advance,
  • Active Lifestyle Cardholders and Non-Members can book 3 days in advance.  

Please see below for the times of the first and last gym/swim sessions for each centre;

Olympia First Gym Session Last Gym Session
Monday - Friday 7.00am 8.00pm
Saturday 8.00am 3.30pm
Sunday 9.00am 3.15pm

Olympia First Lane Swimming Session Last Lane Swimming Session
Monday - Friday 7.20am 7.25pm
Saturday 8.20am 4.10pm
Sunday 9.20am 3.55pm

Lochee First Gym Session Last Gym Session
Monday - Friday 7.45am 7.30pm
Saturday 9.00am 3.15pm
Sunday 10.00am 3.00pm

Douglas First Gym Session Last Gym Session
Monday - Friday 7.30am 8.15pm
Saturday 8.00am 4.15pm
Sunday 8.00am 6.45pm

Please note that Douglas gym bookings are for cardio and resistance machines only. The free weights bookings are for the free weights area only. 

DISC First Gym Session Last Gym Session
Monday - Friday 8.00am 7.30pm
Saturday 8.00am 11.45am
Sunday 8.00am 11.45am

 

BOOKING A GROUP EXERCISE CLASS

We are very excited to announce that we will be launching a new group exercise timetable this will initially run for 4 weeks from Monday 31st August until 27th September 2020; our plan is to expand our offering as demand dictates.  Many of our classes will be taking place in our sports halls in Douglas, DISC and Menzieshill Community Hub so that we can maximise capacity whilst staying safe and practicing social distancing. 

All group exercise classes MUST be booked in advance.  You can book your session online via Connect (online booking system), on the Leisureactive app or from Monday 31st August you can book by telephoning the reception desk at the centre you wish to visit.  In terms of booking in advance for group exercise classes;

  • Full Fit members can book classes 8 Days in advance,
  • Off Peak & Generation Fit can book blue starred classes on the timetable 8 days in advance, 5 days for other classes,
  • Active Lifestyle Cardholders can book 5 days in advance and Non-Members can book 3 days in advance.

 

Adult Timetable Connect Lesiureactive App

 

Physical distance spacing will be marked out on the floor of all studio areas.  Please ensure you stay within your marked area throughout the class.

Members are encouraged to bring their own mats for classes however there will be mats available and we ask that there are fully sanitised using the wet wipes provided before and after use.

We are asking members to clean their equipment before and after each use using the wet wipes provided.

We will allow 30 minutes in between classes to allow for the cleaning of equipment and to avoid congestion at reception and outside the studios.

The instructor will ask you to leave via the one way system at the end of the class.

Online workouts. You will still be able to access all of the classes you have been streaming for Leisureactive Lockdown Live however, our free of charge live streaming will stop but our content will remain on our Leisureactive App, Facebook page and YouTube channel.

 

Olympia Timetable

Enlarge

OLYMPIA SWIMMING/AQUAFIT GUIDE

We are very excited to announce that Lane swimming and Aquafit classes will resume on Monday 14th September for our Leisureactive members. The following measures have been put in place to ensure that your return to the water is a safe one.

All swim sessions will be 60 minute slots and MUST be booked in advance. You will no longer be able to just walk in to the centre for your workout. You can book your session online via Connect (our online booking system), on the Leisureactive app or by telephoning the reception desk.

 

Connect Lesiureactive App

 

  • All members can book swim sessions and Aquafit classes up to 8 Days in advance

We are operating two 25 metre pools (please take note of which pool you have booked). There will be a minimum of 3 varying speed lanes throughout the period that the Training Pool Swimming 25m configuration is available. This programme will be constantly reviewed and changed as more activities return to the pool and restrictions are eased. Please monitor the timetable over the coming weeks for all changes.

  • Please bring your own filled water bottle, as water fountains are not available.
  • Face coverings should be worn before and after activity.
  • Sanitation stations are available throughout the building.
  • Colour scheme will operate to control sessions.
  • Cubicles and lockers are in operation (but it is preferred that you come 'beach ready'). Please use social distancing if using cubicles and/or lockers.
  • At present showers are not available.
  • One-way system around throughout the facility, including Changing Village and poolside.
  • Give way to anyone making their way to poolside.
  • Personal bags can be taken onto poolside provided they are not left at ground height i.e. use seating.
  • Customer toilets (4) are in operation, one in and one out system.
  • Maximum of 10 swimmers allowed per lane. You must swim clock­wise in the lane
  • When leaving use one-way system to exit.

MEMBERSHIPS

We have sent letters and emails to our members with all the information you will need about the facilities available, how to book, what we are doing in the centres and your membership.  If you find that you haven't received any of these, your contact details may not be up-to-date. Please update them by visiting http://eepurl.com/g5V6dv or emailing leisureactive@leisureandculturedundee.com.

New Members Welcome! When we are ready to open we want you to be able to hit the ground running.  Whenever you're ready, we'll be there to make your return as straightforward as possible. We are looking forward to welcoming new members into our Leisureactive community, to join@home click here.

 

join@home

 

If you feel like you are not ready to restart your membership, please contact the Leisureactive Membership Team on 01382 432328 or email leisureactive@leisureandculturedundee.com to discuss your options. If you have any other questions about your membership, please check out our Frequently Asked Questions as you may find the answer is there.

We'll keep you updated on any changes

We're monitoring the situation closely and we hope to make the rest of our services and facilities available again soon, dependent on government guidelines. Thank you for your continued support and patience.

We also want to reassure you that we are fully prepared in the event of a second wave. If there is a reported case of COVID-19 in your club, we'll tell you straightaway and close the club for a full clean of the entire building.

If you have any questions at all, please contact us on; leisureactive@leisureandculturedundee.com

WHAT WE NEED FROM YOU

  • Please DO NOT come to the centre if you are feeling unwell.
  • Please take responsibility for social distancing measures by adhering to the floor markings and avoid congregating with others before and after classes/sessions.
  • Please don't arrive more than 5 minutes prior to your booking.
  • Please ensure you wipe down all equipment before and after use using the sanitiser spray and wipes provided.
  • Please leave all valuables at home and only bring your essentials. There will be no water fountains available so please bring your own water with you. We are still accepting cash payments however, contactless is the preferred method where possible.
  • Please bring your own mat for exercise classes and floor exercises (if possible).
  • Please ensure you swipe your membership card.
  • Please be kind.  Respect others and respect our staff who are all working hard to ensure the rules and regulations are followed that will allow us to remain open.
  • It is mandatory to wear a mask in communal areas unless you are exempt from doing so.  If you wish to wear a mask to train then please do, however, we will not be enforcing the wearing of masks during physical activity.
  • We would ask members NOT to wear disposable gloves whilst in the facility but to sanitise your hands before/after using each piece of equipment instead.

FAQs

We've answered your questions below, but if you have any further queries, please contact the Leisureactive Membership Team.

The following centres are open for gym, swimming and/or group exercise classes;

Olympia Leisure Centre – Gym/Lane Swimming & Aquafit

Dundee International Sports Centre (DISC) – Gym & Group Exercise

Douglas Sports Centre – Gym & Group Exercise

Menzieshill Community Hub – Group Exercise Only

Lochee Swimming & Leisure Centre* – Gym Only

*Date to be confirmed for swimming)

Further centres and facilities will be opened at a later date.

We are working hard to re-open the pool at Lochee Swimming and Leisure Centre; this is currently subject to maintenance work and in keeping with SportScotland's, 'Getting Your Facilities Fit For Sport' guidance'.

The pools at Grove, St. Paul's and Harris will not open before the end of the October holidays in order to allow schools to re-establish classroom learning.

It is hoped that sports hall lets at centres, including Lynch Sports Centre, can also resume for activities like 5-a-side football bookings from 5 October which along with all opening dates is subject to change in line with the latest Government guidance.

Please see below for the times of the first and last gym/swim sessions for each centre.

Olympia First Gym Session Last Gym Session
Monday - Friday 7.00am 8.00pm
Saturday 8.00am 3.30pm
Sunday 9.00am 3.15pm

Olympia First Lane Swimming Session Last Lane Swimming Session
Monday - Friday 7.20am 7.25pm
Saturday 8.20am 4.10pm
Sunday 9.20am 3.55pm

Lochee First Gym Session Last Gym Session
Monday - Friday 7.45am 7.30pm
Saturday 9.00am 3.15pm
Sunday 10.00am 3.00pm

Douglas First Gym Session Last Gym Session
Monday - Friday 7.30am 8.15pm
Saturday 8.00am 4.15pm
Sunday 8.00am 6.45pm

Please note that Douglas gym bookings are for cardio and resistance machines only. The free weights bookings are for the free weights area only.

DISC First Gym Session Last Gym Session
Monday - Friday 8.00am 7.30pm
Saturday 8.00am 11.45am
Sunday 8.00am 11.45am

Please note that gym and lane swimming sessions are for 1 hour, ALL slots must be pre-booked. If you 'walk in'/turn up you will be refused entry if there are no available slots.

For Group Exercise Classes please see the Timetable for classes, times and locations.

You can book gym/swim sessions or group exercise classes via the Leisureactive App, through Connect (our online booking system) or by telephoning the Centre you wish to attend during opening hours.

 

How to book using Connect How to book using the Leisureactive App

 

Centre numbers;

Olympia – 01382 432300

Lochee - 01382 431840

Douglas – 01382 436911

DISC – 01382 438804

Menzieshill Community Hub – 01382 432967

Please ensure you arrive for you allotted time slot on time, no more than 5 minutes early.  If you do arrive early please wait in your car or outside the centre.  Late entrants to gym and swimming sessions will still be required to leave at the end of the 60-minute session and will not be permitted to stay longer.  This allows time to clean and tidy the area before the next session and allows as many people as possible to use the facility each day.

When you return to the centre it is mandatory to wear a mask in communal areas unless you are exempt from doing so.  If you wish to wear a mask to train then please do, however, we will not be enforcing the wearing of masks during physical activity. You will find a hand sanitiser station located near the entrance.  You will go to the reception desk to confirm your booking and swipe your card. Please keep to the one-way system and try to stay at 2m apart from others.

Our number one priority is keeping our employees and members safe and healthy whilst keeping our centres as fun and as friendly as they always have been. That's why we're introducing new cleaning procedures and social distancing measures.

We are asking that you do not attend our facilities if you are unwell.

It is mandatory to wear a mask in communal areas unless you are exempt from doing so.  If you wish to wear a mask to train then please do, however, we will not be enforcing the wearing of masks during physical activity.

We have screens at reception desks and we are now asking members to scan or swipe their own membership card to minimise contact.  Where possible we are asking you to use contactless payments if you need to make one at the centre.

Our gym equipment has been spaced out to allow for the required 2m social distancing and members attending group exercise classes will be allocated their own space for working out safely.

We have implemented an enhanced cleaning regime throughout the centres following on from guidelines from QLM, UK Active and the Scottish Government. In-house cleaning has been increased; there will be a thorough clean at the beginning and end of each day and gym equipment will be sanitised at regular intervals throughout the day. All staff have had training and they'll be using a three-step cleaning process including a detergent, followed by a disinfectant and misting.  

Members are requested to wipe down all equipment they use before and after use with the sanitizer spray and wipes provided. 

Hand sanitisation stations can be found throughout the centre and we ask that members and employees use these frequently.

It is mandatory to wear a mask in communal areas unless you are exempt from doing so.  If you wish to wear a mask to train then please do, however, we will not be enforcing the wearing of masks during physical activity.

All members are requested to sanitise their hands when they enter the Centre and frequently during their workout and afterwards. 

Members are asked to use the sanitiser spray & wipes to clean equipment before and after use.

Please remember to respect each other's space and ensure there is 2m distance.

If you plan on performing floor exercises or need a mat for a Group Exercise class we request that you bring your own and sanitise it before and after use, using the cleaning materials provided. If you do not have one or forget yours there will be some available for use at in the centre.

Please note that changing rooms and showers will be unavailable until further notice*.  Members are asked to shower and change at home.  We would also request that members only bring what you need for your workout, please note that gym towels are not allowed.

* Cubicles and lockers are in operation for lane swimming and aquafit users (but it is preferred that you come 'beach ready'). Please use social distancing if using cubicles and/or lockers.

We have implemented an enhanced cleaning regime throughout the centres following on from guidelines from QLM, UK Active and the Scottish Government.

We have increased our in-house cleaning; there will be a thorough clean at the beginning and end of each day and gym equipment will be sanitised at regular intervals throughout the day. All staff have had training and they'll be using a three-step cleaning process including a detergent, followed by a disinfectant and misting.  

It is essential that members clean down each machine before and after use – equipment may not be shared unless it has been cleaned between uses.

Hygiene stations are available in all high-touch areas offering hand sanitiser, a sanitiser spray and paper towels for cleaning the machines/equipment before and after use. 

Please do not use personal gym towels for cleaning the machines.  Please only use the spray/wipes and paper towels provided. Please dispose of these after each use.

Members are encouraged to bring their own mats for stretching/core workouts and classes however there will be mats available. We ask that all mats are fully sanitised before and after each use.

Our saunas and steam room will remain closed for the time being. We will reopen these facilities when it is safe to do so.

The Olympia training pool and activity pool will re-open to members from September 14.

All bookings are online and each session is 1 hour long. We are operating two 25 metre pools (take note of which pool you have booked). There will be a minimum of 3 varying speed lanes throughout the period that the Training Pool Swimming 25m configuration is available. This programme will be constantly reviewed and changed as more activities return to the pool and restrictions are eased. Please monitor the timetable over the coming weeks for all changes.

Please bring your own filled water bottle, as water fountains are not available.

The pools at Grove, St. Paul's and Harris will not open before the end of the October holidays in order to allow schools to re-establish classroom learning.

We are very excited to announce that we will be launching a new group exercise timetable this will initially run for 4 weeks from Monday 31st August until 27th September 2020; our plan is to expand our offering as demand dictates.  Many of our classes will be taking place in our sports halls in Douglas, DISC and Menzieshill Community Hub so that we can maximise capacity whilst staying safe and practicing social distancing. 

You shouldn't need to queue to get in, but if you do find there is a queue at reception please ensure that you stand on the markers, away from the person in front to allow for social distancing.

We ask that you avoid peak times where possible (before 9am and after 4pm). We will be using social media and a traffic light system to communicate the best times to visit our facilities.

Please see below for details on the maximum amount of people in our gyms per 1-hour session;

Centre Available Slots
Olympia 28
Lochee 14
Douglas (Free weights) 6
Douglas (Cardio) 24
DISC 6

Our Active For Life Classes will not be running at present. The Health and Wellbeing Team will be in touch with you when these classes are re-starting.

We are sending letters to all of our members in regards to re-opening.  Your letter will detail the opening date, direct debits, paid in full memberships (3 months and annual) and information on the centres.  All memberships will restart on the date we reopen unless you have made other arrangements with the Membership Team. The Membership Team can be contacted via email: leisureactive@leisureandculturedundee.com or 01382 432328.

As children will be unable to access the club, junior and Teen memberships* will continue to be frozen until further notice. We plan to resume our Leisure & Sport classes for children and young people from Monday 19 October 2020 to coincide with the next school term. These include swimming lessons, Urban Moves Dance classes, Ready Steady Go - Early Years Activities and Sports Development classes such as Football, Athletics, Tennis, Netball, Gymnastics and Trampoline.

Booking information will be released in due course. We will update this page and social media with the latest updates and details.

The resumption of classes is subject to change in line with the latest Government guidance.

*Teens aged 14-15 who have completed a gym can access the gym facilities after the Membership Team has been contacted to 'unfreeze' their memberships. Gym sessions must be pre-booked online, via the app or by telephoning the centre they wish to use.

New Members Welcome! When we are ready to open we want you to be able to hit the ground running.  Whenever you're ready, we'll be there to make your return as straightforward as possible. We are looking forward to welcoming new members into our Leisureactive community, to join@home click here.

 

join@home

 

We will write to you by letter to confirm the details of your Direct Debit payments as soon as we know when we'll be reopening.

Yes, we will automatically extend your membership by the number of days that were left on your membership when we closed.  You do not need to contact us to request this.

Please contact the Leisureactive Membership Team on 01382 432328 or leisureactive@leisureandculturedundee.com.

If you are not ready to return when we reopen you can continue freezing your membership subject to our terms and conditions (i.e. amendments can be made up to 15th of the month to impact the following month). You can contact the Leisureactive Membership Team on 01382 432328 or leisureactive@leisureandculturedundee.com as soon as possible to request this.

If you're not ready to come back yet due to Covid-19 we would advise you request to continue your membership freeze, which will mean you can keep your current membership price when you're ready to return.

However if you feel the best option for you is to cancel your membership, you can do it by contacting the Leisureactive Membership Team on 01382 432328 or leisureactive@leisureandculturedundee.com and you will be advised of the following stages.

Once we have confirmed our re-opening date, we will contact you regarding this or you can contact the Membership Team who will be able to re-instate this for you.

As children will be unable to access the club, junior and Teen memberships* will continue to be frozen until further notice. 

We plan to resume our Leisure & Sport classes for children and young people from Monday 19 October 2020 to coincide with the next school term. These include swimming lessons, Urban Moves Dance classes, Ready Steady Go - Early Years Activities and Sports Development classes such as Football, Athletics, Tennis, Netball, Gymnastics and Trampoline.

Booking information will be released in due course. We will update this page and social media with the latest updates and details.

The resumption of classes is subject to change in line with the latest Government guidance.

*Teens aged 14-15 who have completed a gym can access the gym facilities after the Membership Team has been contacted to 'unfreeze' their memberships. Gym sessions must be pre-booked online, via the app or by telephoning the Centre they wish to use.

If you are unable or not ready to make the comeback as yet, please contact the Leisureactive Membership Team on 01382 432328 or leisureactive@leisureandculturedundee.com to discuss the options available for you.

If you usually work out with a friend you still can enjoy this time together by booking into the same gym time slot or group exercise class(es) but please try to limit person-to-person contact and be mindful of social distancing. You shouldn't share equipment without cleaning first. You may need to adapt your training, for example, you won't be able to 'spot' each other or share weights.

If you feel sick or have COVID-19 symptoms, stay at home and don't come to the club. Our employees are asked to do the same.

If a member or staff member develops symptoms, they will be isolated, transferred to appropriate care and we will then close the area for a deep clean. We will also inform everyone that has used the facilities that day.

Please inform a member of staff at a safe distance.

We are following guidance from QLM, UK Active and the Scottish Government to make sure we keep you safe. We will ease restrictions when we have been advised that it is safe to so, and we will of course keep you informed.

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